Legal
Refund Policy
Last updated: October 12, 2024
Once a value is debited from your payment instrument or bank account and you have received the same value in your bright spark account, there is no cancellation or refund permitted for such a transaction.
Refund Request for Unfulfilled Transactions
However, if in a transaction performed by you on the bright spark Platform, an amount has been charged to your card or bank account but the value is not delivered within 24 hours, then you must inform us by sending an email to our customer support email:
Email: info@brightsparkinnov.com
Please include the following details in your email:
- Value
- Transaction date
- Order number
bright spark will investigate the incident. If it is found that money was indeed charged to your card or bank account without delivery of the value, then you will be refunded the amount within 21 working days from the date of receipt of your email.
All refunds will be credited to the same payment instrument that was charged.
Contact Us
info@brightsparkinnov.com
+91 9652283222
BRIGHT SPARK INNOVATIONS PVT LTD., Door No: 12-8-42, 2nd Floor, Savithri Mallaiah Arcade, Lallaguda, Secunderabad, Hyderabad, Telangana - 500017